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Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery time after shipment is 5–20 business days.
Delivery times may vary depending on product availability, carrier performance, or external factors and are not guaranteed.
How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number by email.
Please allow 1–3 business days for processing before tracking information becomes available.
What is your return policy?
We offer a 30-day return policy from the delivery date. Items must be unused, uninstalled, and in their original packaging.
To request a return, contact support@novuhome.com with your proof of purchase.
For full details, please review our Refund & Return Policy page.
Do your products come with a warranty?
Yes. All products include a Standard Manufacturer Warranty.
If you experience an issue, please contact our support team for assistance.
For full details, please visit our Terms of Service page.
Can I install the light myself?
Many of our lights are designed for simple installation, such as plug-in lamps or magnetic fixtures. Some products are hardwired and we recommend consulting a qualified electrician or professional installer when necessary.
For full installation guidelines and responsibilities, please review our Terms of Service page.